Contact information

Contact us

Email: contact@velkare.com

We answer every email within 1 to 2 business days, Monday to Friday. To get a faster answer, please include:

  • your order number (for example #1001) and the name on the order;
  • a short description of what you need;
  • for a damaged, faulty or wrong item: the photos and video described in our Refund Policy.

To track your order, use the link in your shipping confirmation email. Delivery times and what to do if a parcel is late are explained in our Shipping Policy.

Seller details

Alex Guillamon, trading as Velkare
Tax ID (NIF): 49384247G
Joaquin Blume, 8, Fraga, Spain

Please do not send returns to this address. Returns are only accepted after we have sent you the return instructions (see our Refund Policy).